Refund Policy
Introduction
At bxb-edu, we are committed to providing high-quality trading education. All course packages are available as a one-time payment for one-year access. Please read our refund terms carefully before making a purchase.
1. General Policy
All products sold on this platform are digital educational content. Due to the nature of digital goods, access is granted immediately upon purchase.
2. Refund Eligibility
You may request a refund under the following conditions:
The request is made within 14 days of purchase.
You have not consumed a significant portion of the educational content.
3. Non-Refundable Cases
Refunds will not be granted if:
A large portion of the content has already been accessed or downloaded.
The product has been fully delivered and used.
Any abuse of the refund policy is detected.
4. Processing Refunds
Refunds are issued strictly to the original payment method.
Processing time typically takes 5–10 business days, depending on your provider.
5. Duplicate or Technical Errors
If you were charged incorrectly due to a technical glitch or duplicate transaction, you are eligible for a full refund of the erroneous charge.
6. How to Request
To initiate a request, please contact support with the following:
Order details (Order ID/Transaction ID)
Reason for the request